The Patron Note field in RACER shows notes entered by patrons using the actual ZPortal Interface only.

Notes entered by patrons requesting via an external form (i.e., SFX, 360 link,Toronto ICD) are instead linked to the Request action. To see these notes it is necessary to scroll down to the History section of the request and click the hyper-linked “Request” :

RACER request screen shot showing History section with 'request' link

This will open a pop-up window displaying the patron note:

RACER pop-up window showing patron note

The patron note is visible in the Requester Picklist report as well.

Requests with these types of patron notes display a yellow note icon in the brief view while they are Idle or Pending.