In order to provide a level of service that meets SP's contracted obligations, SP staff evaluate, select, and implement hardware technologies based on a clear and comprehensive understanding of the needs and expectations of the repository's Designated Community. SP staff work closely with members of the Designated Community to identify system requirements and test implementations. Representatives from the Designated Community sit on SP's advisory committees, giving them a direct channel to the repository's directors and system administrators. SP has designed its archival storage, data management, and access systems to meet the expectations of its Designated Community for the integrity, authenticity, and usability of information. System administrators designed the system to be scaleable well beyond its current size.
In addition to extensive and ongoing communication between SP and its Designated Community, systems administrators at SP and the University of Toronto Libraries' Information Technology Services department receive information about system behaviour and usage from automated monitoring tools. These tools warn administrators about loads that exceed predetermined levels.
Digital Preservation Policy Librarian
SP will assess its technology monitoring practices on a regular basis, according to the Review Cycle for Documentation Policy, or whenever there are major changes to its operating environment such as hardware refreshment, significant staffing level changes, or security incidents.
Systems administrators will revise and update their monitoring practices as new tools and resources become available.