In the RACER Web interface, there are 3 different fields that can be used to search for requests made by a particular patron: Patron Name, Patron Barcode, or Patron ID. Regardless of which field is used, calling up all of a patron's requests requires two searches: one for active requests and another for Complete requests. To call up Complete requests, select "Complete" from the Authorisation Status drop-down on the Advanced Search screen.
For both active and Complete requests, it is necessary to tick the checkbox for "Display Not Supplied requests" on the Advanced Search screen in order to retrieve requests with a Not Supplied status.
None of the searches are case sensitive.
Searching by Patron Name
Although most patron name data in RACER is formatted First Last (e.g., Bob Smith), the patron name associated with SFX requests is often in the format Last, First (e.g., Smith, Bob). OCLC is hoping to resolve this issue in a future VDX release. Currently, when searching for requests by patron name, staff should try both First Last and Last First (or just %Last if the name is not a common one) in order to call up all requests.
A faster way to search would be to use the name to look up the patron’s barcode or ID and search for requests by barcode or ID instead.
Searching by Patron Barcode or Patron ID
Patron Barcode and Patron ID require an exact match. For barcode this includes the 3- or 4-letter prefix at the beginning of the barcode number, eg., OWTL-, ONB-, etc.
To find a patron's barcode or ID either look at the Requester section of their request, or do a User search to call up their detailed patron record.