5.1.1.1.6 - The repository shall have procedures in place to monitor and receive notifications when software changes are needed.
Explanation
Software development, testing, and improvement is a continuous process at SP. In general, there is no time when software is not subject to monitoring and evaluation.
Feedback from the Designated Community is an important source of information about accessibility, usability, understandability, and overall system performance. As described in http://spotdocs.scholarsportal.info/5.1.1.1.5, the repository receives ongoing and extensive feedback from its Designated Community.
In addition, SP uses a variety of widely accepted, industry-standard techniques and tools to monitor the repository's applications. Systems administrators and programmers at SP receive information about system behaviour and usage from a number of custom-built scripts. Staff also receive information from performance-monitoring programs built into commercial software. These tools warn administrators about abnormal activity such as conflicts or slow processing times. The repository records and reports software failures through a JIRA tracking system.
Systems administrators receive notices and alerts from vendors on a regular basis.
Responsibility
Digital Preservation Policy Librarian
Software Developer
Future Plans
SP has a procedures, commitments, and financial resources for regular software replacement or upgrade. See 5.1.1.1.8 for details.
Relevant Documents
- Hardware and Software Inventory