18.104.22.168 - Repository shall have a documented process for testing understandability for their Designated Communities of the Content Information of the AIPs at their creation.
SP has an active and diverse Designated Community, composed of librarians, faculty, researchers, and students, who test the intellectual understandability of Content Information through regular and extensive use. This provides both direct and indirect feedback about understandability. SP receives direct feedback from the Feedback Forum located on the repository's user interface and from a 'contact support' email address. SP reviews all feedback from users about the repository and, where possible, works to resolve understandability issues. SP receives indirect feedback from users through ongoing communication with OCUL member institutions.
To support usability, SP has a DTD and documentation describing what an acceptably formatted object looks like.
Accessibility to the Content Information is maintained through regular system and file checks. Any accessibility issue is acknowledged and dealt with immediately.
Digital Preservation Policy Librarian