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To work on the request, action Request as usual and go to the Additional Service Details section to edit the need-by date and add the Service Level. In most cases, where the need-by date is in 4 days or more, the correct service level is "Normal-Local Search". If an item is needed sooner, use the "Priority-Local Search" service level instead.

RACER request screen shot highlighting 'service level' and 'need by date' fields in the Additional Service Details sectionImage Modified

After this and any other needed changes, scroll to the top of the request and change the Authorisation Status to "To be Authorised" before clicking Request. This will re-run Docfind so that the proper default settings (like expiry days) are associated with the request, and so that locations can be added automatically to the rota if a match is found.