In the RACER Web interface, there are 3 different fields on the Advanced Search screen that can be used to search for requests made by a particular patron: Patron Name, Patron Barcode, or Patron ID. None of the searches are case sensitive.
Regardless of which field is used, calling up all of a patron's requests requires two searches: one for active requests and another for Complete requests. To call up Complete requests, select "Complete" from the Authorisation Status drop-down on the Advanced Search screen.For both active and Complete requests, it is necessary to tick the checkbox for "selecting the following options from the left side of the screen:
- "Include Completed requests"
- "Display Not Supplied requests"
None of the searches are case sensitive.
Searching by Patron Name
Although most patron name data in RACER is formatted First Last (e.g., Bob Smith), the patron name associated with SFX requests is often in the format Last, First (e.g., Smith, Bob). OCLC is hoping to resolve this issue in a future VDX release. Currently, when searching for requests by patron name, staff should try both First Last and Last First (or just %Last if the name is not a common one) in order to call up all requests.