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Notes entered by patrons requesting via an external form (i.e., SFX, 360 link,Toronto ICD) are instead linked to the Request action. To see these notes it is necessary to scroll down to the History section of the request and click the hyper-linked “Request” :

RACER request screen shot showing History section with 'request' linkImage Modified

This will open a pop-up window displaying the patron note:

RACER pop-up window showing patron noteImage Modified

The patron note is visible in the Requester Picklist report as well.