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SP staff work closely with members of the Designated Community to identify system requirements and test components. Representatives from the Designated Community sit on SP's advisory committees, giving them a direct channel to the repository's directors and systems administrators. In addition, SP receives ongoing feedback about system behaviour from its Designated Community. For example, see the Feedback Forum incorporated into SP's journals interface. Feedback from the Designated Community provides valuable information about response times, page loading, and overall system performance. Generally, the close relationship between SP and its Designated Community means that SP staff are aware of new needs and expectations at an early stage. Systems administrators designed the system to be scalable well beyond its current size.

Systems administrators at SP and the University of Toronto Libraries' Information Technology Services department receive information about system behaviour and usage from automated monitoring programs. These programs warn administrators about events and loads that exceed predetermined levels. Please see 5.1.1.1.2 for more information.

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