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SP staff work closely with members of the Designated Community to identify system requirements and test implementationscomponents. Representatives from the Designated Community sit on SP's advisory committees, giving them a direct channel to the repository's directors and system systems administrators. In addition, SP receives ongoing feedback about system behaviour from its Designated Community. For example, see the Feedback Forum incorporated into the SP's journals search interface. This feedback Feedback from the Designated Community provides valuable information about accessibility, usability, understandabilityresponse times, page loading, and overall system performance. Generally, the close relationship between SP and its Designated Community means that SP staff are aware of new needs and expectations at an early stage. Systems administrators designed the system to be scalable well beyond its current size.

Systems administrators at SP and the University of Toronto Libraries' Information Technology Services department receive information about system behaviour and usage from automated monitoring toolsprograms. These tools programs warn administrators about events and loads that exceed predetermined levels. Please see 5.1.1.1.2 for more information.

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Potential Risks

Future Plans

SP has a procedures, commitments, and financial resources for regular hardware replacement and media refreshment. See 5.1.1.1.4 for details.

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