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SP has an active and diverse Designated Community, composed of librarians, faculty, researchers, and students, who test provide feedback about the intellectual understandability of Content Information through regular and extensive use. This provides both direct and indirect feedback about understandability. SP receives direct feedback from the Feedback Forum located on the repository's user interface and from a 'contact support' email address. SP reviews all feedback from users about the repository and, where possible, works to resolve understandability issues. SP receives indirect feedback from users through ongoing communication with OCUL member institutions.
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