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SP staff work closely with members of the Designated Community to identify system requirements and test implementations. Representatives from the Designated Community sit on SP's advisory committees, giving them a direct channel to the repository's directors and system administrators. In addition, SP receives ongoing feedback about system behaviour from its Designated Community. This feedback includes valuable information about accessibility, usability, understandability, and overall system performance. Generally, the close relationship between SP and its Designated Community means that SP staff are often aware of new needs and expectations at an early stage.

SP designed its hardware platform to satisfy the expectations of its Designated Community for the integrity, authenticity, usability, and security of information. System administrators designed the system to be scaleable scalable well beyond its current size. The repository has an inventory of hardware and software to help staff carry out long-term technology planning.

In addition to extensive and ongoing communication between SP and its Designated Community, systems Systems administrators at SP and the University of Toronto Libraries' Information Technology Services department receive information about system behaviour and usage from automated monitoring tools. These tools warn administrators about events and loads that exceed predetermined levels. Please see for more information.