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In order to provide a level of service that meets the repository's contracted obligations, SP selects and implements hardware technologies based on a clear and comprehensive understanding of the needs and expectations of its Designated Community. The repository's Designated Community Definition supports decision-making by providing an overview of the repository's user communities.

SP staff work closely with members of the Designated Community to identify system requirements and test implementations. Representatives from the Designated Community sit on SP's advisory committees, giving them a direct channel to the repository's directors and system administrators. SP designed its hardware platform to satisfy the expectations of its Designated Community for the integrity, authenticity, usability, and security of information. System administrators designed the system to be scaleable well beyond its current size. The repository has an inventory of hardware and software to help staff carry out long-term technology planning.

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