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SP staff collaborate with personnel from the University of Toronto Libraries' Information Technology Services (ITS) department to assess the health and long-term suitability viability of the repository's hardware and software. This is an ongoing and comprehensive process that uses information supplied by obtained from automated monitoring systems, manual quality controls, the repository's Designated Community, its the repository's hardware and software vendors, and the enterprise IT community at large. The chief objective is to predict deterioration and obsolescence or deterioration before it they can impair the repository's ingest, data management, archival storage, or dissemination processes. In addition, systems administrators monitor the technology ecosystem in order to detect potential conflicts or points of failure and identify opportunities to reduce costs.
SP benefits from an active and technologically savvy Designated Community, made up composed of librarians, researchers, and students, who regularly report problems with in system behaviour. SP receives feedback from its Designated Community on a regular , often daily, basis. Members of the Designated Community make up basis, and librarians at OCUL member institutions can contact SP staff directly to report problems and discuss issues. Representatives from the Designated Community sit on the repository's advisory committees.
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