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Feedback from the Designated Community is an important source of information about accessibility, usability, understandability, holdings, and overall system performance. As described in, the repository receives ongoing and extensive feedback from its Designated Community.

Please see the Risk Analysis and Management Strategies document for additional information about software failure. SP has a Backup Plan that describes policies and procedures used by SP and the University of Toronto Libraries' Information Technology Services department to provide reliable backup copies of the repository's data, databases, and applications.