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Feedback from the Designated Community is an important source of information about system behaviour and hardware performance. As described in 5.1.1.1.1, SP receives ongoing and extensive feedback from its Designated Community.

SP buys a 5-year warranty for hardware when available. As a rule, SP replaces hardware within the warranty a 5-year period (i.e. every 5 years or less) even if the hardware is functioning normally. Typically, SP buys a 5-year warranty for hardware when available.

Systems administrators receive notices and alerts about stability and security issues from vendors on a regular basis.

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