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There is always a risk of software failure in complex information systems. SP uses widely accepted, industry-standard procedures for testing and evaluating software changes, but small errors or conflicts sometimes escape testing. Software failure could force SP to suspend certain operations until the affected systems can be thoroughly analyzed, repaired, and tested.
Monitoring Committments
Systems SP systems administrators and programmers at SP receive notices and alerts about stability and security issues from hardware and software vendors on a regular basis. They also monitor the enterprise IT commiunty for news about emerging risks.
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