Standard Responses to Filter and Style Requests

Requests for Output Styles:

1. If we already have the style:

 Hello,

We have received your request for an output style for  _______________. RefWorks already has the output style you requested. To select this output style for your document, go to the Bibliography tab and click on the Output Style drop-down menu at the top of the page. A full list of output styles in RefWorks can be found at the following URL:

http://refworks.scholarsportal.info/content/products/output_style.asp

Please let me know if you have any further questions.

Laine
SPOT 

2. If we don't already have the style, forward to support@refworks.com and respond with attachment of the guide for editing and output style:  

Hello,

We have sent your request for an output style for _______________ to the main RefWorks office in the U.S. You will be notified when it is completed. If you have an urgent need for this style, you can modify an existing style to suit your needs. For instructions on how to modify a style, please search for the "Output Style Editor" section in the RefWorks help menus at the following URL, and review the attached instructional document:

http://refworks.scholarsportal.info/Refworks/help/Refworks.htm

Instructions for Authors for this journal will help you in finding a similar output style that you can modify

_____insert URL for instructions to the journal's authors_______

Please let me know if you have any further questions.

Laine
SPOT

3. If it is a request for APA or MLA:

 Hello,

We have received your request for an output style for _____ . Refworks already has the most recent version of this style. All you need to do is select the following version from the Bibliography area:

APA, Annotated with Abstracts - American Psychological Association, 5thEdition

MLA 6th Edition

Please let me know if you have any further questions.

Laine
SPOT 

4. If it is a request for an output style for the Canadian Guide to Uniform Legal Citation:

Hello ___________,

At this time the development of the Canadian Guide to Uniform Legal Citation 5th ed is
under review. Given the great complexity of the nature of legal reference and the
development resources required to undertake this project, it is unclear when RefWorks
will begin development of this reference style.

Requests for Import Filters:

1. If we already have the Import Filter:

Hello,

We have received your request for the Import Filter for _______________ . RefWorks already has the Import Filter you requested. To select this Import filter for your document, go to the References tab and click on the Import Filter drop-down menu at the top of the Import page. A full list of output styles in RefWorks can be found at

http://refworks.scholarsportal.info/content/products/import_filter.asp

Please let me know if you have any further questions.

Laine
SPOT 

2. If we don't already have the Import Filter, forward to support@refworks.com and respond:

Hello,

We have received your request for an Import Filter for ______________ . It has been forwarded to our main office in the US for processing. You will be notified by email when the filter has been added. In the meantime I'd recommend you look for alternative export or save options.

If there is an export/save option for EndNote, you can use the Refer Format import filter(see sample below) or for Reference Manager, you can import into RefWorks with the RIS Format import filter (see sample below).  If there is an export/save option for Medline (see sample below), you can use NLMPubMedas the import filter.

Sample Refer Format:

%A Kim, Hyeon-Hye

%A Goins, Gregory D.

%A Wheeler, Raymond M.

%A Sager, John C.

%D 2004

%I Oxford University Press

%J Annals of Botany

Sample RIS Format:

A1 Kim, Hyeon-Hye

A1 Goins, Gregory D.

A1 Wheeler, Raymond M..

A1 Sager, John C.

Y1 2004

PB Oxford University Press

JF Annals of Botany

Sample Medline Format:

IS  - 1538-7135

VI  - 3

IP - 1

DP - 2005

TI - The threat of pandemic influenza: are we ready?

PG - 70-3

AD  - Institute for Human Infections and Immunity, University of Texas Medical

     Branch, Galveston.

FAU - Lemon, Stanley M

Please let me know if you have any further questions.

Laine
SPOT
 

3. If it is a request for an Import Filter for either PubMed or MEDLINE:

Hello,

RefWorks already has an import filter for PubMed / MEDLINE. For full instructions on importing from PubMed, please see the following URL:

http://spotdocs.scholarsportal.info/display/RefDocs/PubMed+Central+Downloading+Instructions

For full instructions on importing from MEDLINE, please see the following

http://spotdocs.scholarsportal.info/display/RefDocs/Ovid+Downloading+Instructions

Please let me know if you have any further questions.

Laine
SPOT

4. Z39.50 Site Requests...for subscription services.

Hello RefWorks User,
 
Thank you for taking the time to send in your request. Unfortunately, xxxxx is a subscription service that can only be used with a user name and password belonging to your institution. However, your library can add this site to your institution's RefWorks account along with the necessary passwords. With that said, we recommend that you contact your library and inquire about having them add the listing.

OTHER:

Solving error messages, common problems:

Are you trying to create a Bibliography from a list of references or format a paper?
Are you using Refworks or Write N Cite? If you are using Write N Cite, which version?

Which version of MS Word are you using? And are you using Windows Vista?

The second version of Write N Cite is not compatible with Vista and Windows 2007.

Documents previously created or edited and still 'in progress' with Write-N-Cite II are not compatible with Write-N-Cite III. They will not be compatible and will have to be updated to the WNCIII format in order to 'reset' the document.